Complaints Policy and Procedures

If you have a complaint:

Please contact the office on 0845 108 3111, or email

You can also write to us at Aerial Services Scotland Limited, Unit 1, 3 Bowerwalls Place, Glasgow, G78 1BF, quoting your name, address, postcode, telephone number, and job receipt number.

The job receipt number is on your job receipt. We are happy to deal with your complaint by telephone in the first instance, or by letter or email, as you prefer.

Our office staff will seek to resolve your complaint. However, if you wish to address someone else, please contact our Customer Service Manager, Deborah McAreavey.

What happens next?


Customer Service Manager: Deborah McAreavey

Email address:

Operations Manager: Ryan McLeod

Email address:

Managing Director: James Mullen

Email address:


Aerial Services Scotland Limited, 1 Bowerwalls Place, Glasgow, G78 1BF

Email address:

Number: 0845 1083 111


Alternative Dispute Resolution (ADR)

The customer can contact either:

The London Arbitration Centre:

Address: LAC Postal Communications Centre, 62 Tunstall Drive, Accrington, BB5 5DG, Lancashire, UK



The Ombudsman Service Limited:

Address: The Ombudsman Service Limited, 3300 Daresbury Park, Warrington, WA4 4HS, UK



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